University Learning Systems Conference Policies

Registration Policies

Conference registration includes workshop attendance, handouts, breakfast or refreshments during the meetings and documentation of continuing education credit.

All persons attending the seminar must register. Spouses, family and friends are welcome and do not need to register unless they attend the educational sessions. Special seminar fees are available for non-professional accompanying persons who wish to attend one or more sessions (no special receipt, documentation or credit is issued). Children are not allowed in the meeting room.


Refund Policy

Advance written notice is required for any refund consideration.

  • Up to the Advanced Registration Deadline: Cancellations are subject to a $50 processing fee per person or you may apply your full registration one time to another program attended within 12 months.
  • After Advanced Registration Deadline: No refunds, although conference registration less $50 processing fee may be applied one time to another program attended within 12 months.
  • Two weeks before the start of the conference: No refunds or application of registration to another program for cancellation, nonappearance or partial attendance. No refunds due to airline delays or cancellation of flights.
  • We offer no international refunds, except for Canada. Refunds will be processed by original form of payment or by check only. Refunds may take 2-4 weeks to process after notification of cancellation.

Continuing Education Credit

Physicians, Physician Assistants, Nurses, and Nurse Practitioners:  Paper certificates are provided daily at the end of each educational session.

*Pharmacists: Please ensure that we have your NABP e-profile ID and date of birth on file. University Learning Systems reports credit directly to CPE Monitor. You may download your statement of credit directly from CPE Monitor.

All Professions: Please inform University Learning Systems if you require that credit be reported to CE BROKER (University Learning Systems CE Broker Provider # 50-11357) or other organizations. Please provide all necessary reporting information when you register for the seminar.

Requirements for Credit: Credit is dependent on verification of seminar attendance by on-time check-in at each session and ULS receipt of completed evaluations. Credit is determined based on actual attendance on a per session basis, no partial credit is awarded.  (Note: Approximately one 15-minute break per 2.5 hours.)


Physically Impaired Attendees

If you have impairments that require assistance in order to participate in this conference, please contact us so that we may make arrangements to assist you.


Liability

University Learning Systems and our travel agents for the various carriers involved and assume no liability or responsibility in connection with the service of the vessel, carriage, motor vehicle or other conveyance which may be employed, either wholly or in part, in the performance of their duties to the passenger. Neither shall they be responsible for any act, error or omission or for any injury, loss, accident, delay or irregularity which may be occasioned by reason of any defect in any vehicle or through neglect of any company or person engaged in conveying the passenger.


Grievance Policy

All grievances regarding programs, personnel or practices of any University Learning Systems continuing education program(s) should be brought to the attention of the University Learning Systems staff. We will attempt to satisfy the complaint. In addition, measures will be taken to correct deficiencies.

Procedures in Resolving Grievances

The purpose of these grievance procedures is to provide a fair and equitable procedure for review of grievances related to the quality of continuing education programs, the amount of credit awarded for a program, fees and tuition, refunds of fees and tuition, and any other issues directly related to continuing education programming.

Grievance Step #1:

Any participant in continuing education programs sponsored by University Learning Systems may discuss any grievances with any employee of University Learning Systems. To facilitate handling of the grievance, University Learning Systems requests it in writing. Grievances shall be filed in a timely manner, within 30 days after receipt of a home study program or within 15 days after receipt of credit or a certificate of attendance at a live program. After receipt and consideration of grievances, University Learning Systems shall act with due diligence to resolve the problem to the satisfaction of the participant.

Grievance Step # 2:

If University Learning Systems does not resolve the grievance to the participant’s satisfaction, that participant may ask University Learning Systems to present the grievance to a Committee consisting of University Learning System’s customers who have agreed to provide grievance assistance to University Learning Systems. The participant’s written grievance is sent by University Learning Systems to the committee members, and ask that each review the complaint, review the facts as presented and discuss the grievance with the complainant (if deemed necessary). University Learning Systems will also ask its grievance committee  to  independently issue a ruling on the grievance, and send their results to University Learning Systems for action. If more than one solution is proposed, then University Learning Systems will utilize the one most acceptable to the complainant.